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day day CONtact is committed to protecting the privacy of our customers. Please take time to read this notice carefully, which explains what information we collect about you, how we use it and your rights. This website is operated by day day CONtact (hereinafter referred to "we" or "the company").
1. Safety
1.1 Our goal is to make your shopping experience safer, more convenient and hassle-free. We ensure that data is encrypted when leaving this website. This process involves converting material or data into code to prevent unauthorized access.
1.2 Through the SSL secure data transport layer, your personal data is protected during transmission, this encryption mechanism fully encrypts and protects your personal data (name, address, credit card number) from being stolen by anyone over the Internet. This method provides full security for all credit and debit card transactions.
1.3 For your safety, we have obtained the PCI Data Security Standard Compliance Level 1 certification, ensuring that our customer data and transaction information are protected by international standards.
1.4 Your personal data will be kept confidential and we will not provide your email address to third parties except for the purposes of our business operations. We have certain third-party service providers that perform important business responsibilities on our behalf, such as processing credit card transactions, fulfilling orders and shipping parcel. They have access to the personal data they need to perform their duties, but they are not allowed to use it for other purposes.
2. Collection and use of data
2.1 When you visit this website, our web server temporarily records technical details of the device used to access our website, such as the type of browser used, the operating system installed and device settings. In addition, we will record your IP address, and if you access our website through a mobile phone or other device, the UDID of your device will be recorded. In addition, our web servers collect certain data that your web browser automatically transmits.
These data include：
• The name of your internet service provider
• The URL you have visited this website
• Subpage of day day CONtact
• Date and time of your visit
2.2 When you shop, we record your billing and shipping address for transaction purposes, but we do not store your credit card or other payment details.
2.3 When you subscribe to our newsletter, we collect your name, contact details and gender if you wish to provide it.
2.4 When you register for an account, we record the information you provide to us, such as your order history, contact lens brand preferences, product reviews, and any other details you add to your profile.
2.5 When you submit anything via our enquiry form, we store your contact details in order to follow up and answer your questions.
2.6 When you contact our customer service team, we may record details of the communication in order to track your enquiry and better meet your needs.
2.7 You must be at least 12 years old to register for a personal account, subscribe to our emails, and/or place an order with day contact. This website is not intended for children and we do not knowingly collect personal data from children under the age of 12.
3. Purpose of collecting personal data
3.1 We use your data to enable you to visit this website and to generate anonymous usage statistics based on automatically transferred data (see section 2.1), which enables us to track the use of our website and tailor it to your needs. In addition, we collect personal data for the following reasons :
• Fulfill your order and maintain your online account
• Process orders or reservations and tailor our services to your needs
• To manage and respond to any queries or complaints received by our customer service team
• Personalise your website and showcase the content that interests you most based on your account profile, shopping history and browsing activity
• Improve and maintain this website and monitor its use
• For market research purposes, for example we may contact you for feedback on our products
• To send you marketing communications and to show you targeted advertisements with your prior consent
• For security purposes, to investigate fraud, and where necessary to protect us and third parties
• Comply with our legal and regulatory obligations
• We may also use your personal data to enforce our third party rights if necessary
3.2 We process your personal data on the legal basis of the following data protection laws :
• Because it is a necessary procedure to complete a transaction with you, or prior to a transaction with you (For example, after you place an order on day day CONtact, we use your personal data to process payment and complete your order)
• Because we have your consent (For example, when you contact us via an enquiry form, you add optional information to your account profile, or you agree to receive marketing communications from us)
4. Disclosure of Information to Third Parties
We transfer personal data related to order processing to service providers who help us process orders, especially those involved in credit card billing services. We only need to transfer data for payment purposes.
We also disclose personal data in the following circumstances :
• Our service providers, such as payment processors and shipping/logistics companies, perform our work
• Consult our professional and legal advisors
• Fraud prevention and detection with third parties
• To respond to law enforcement or other government agencies, such as reporting fraud or lawful requests
5. Cookie Policy
We use cookies and similar technologies on this website to provide visitors with various features and to make your online visit more enjoyable and personal.
5.1 Cookies are small files, usually encrypted files stored in a browser directory. Cookies can identify you as a specific customer and store your personal preferences when using this website and technical information. The main advantage for you is that you do not need to enter the information contained in the cookie every time you visit this website. Cookies do not necessarily contain or reveal personal data. However, if you have entered personal data on this website, it may be stored in cookie data. Operators of other websites cannot access these files.
5.2 We use Google Analytics on this website. This is a web analytics service provided by Google Inc. that collects detailed statistics about website traffic and its sources. We only use Google Analytics for statistical purposes, such as to track how many users click on a particular product. Google Analytics is based on cookies and records information about your use of this website, including your IP address. To prevent users from being identified by IP address, we use special codes to ensure that your IP address is only recorded in truncated (and therefore anonymous) form. Using this truncated IP address it is no longer possible to identify individual users. The information recorded by Google Analytics is transferred to Google Inc. in the United States. Google self-certifies under Privacy Shield, providing adequate protection of your personal data under EU law. You can prevent the collection and transmission of this data to Google Inc. by downloading and installing a plug-in at the following link: tools.google.com/dlpage/gaoptout.
5.3 The default settings of most browsers allow cookies to be accepted. In your browser settings, you can completely disable the use of cookies, prevent certain cookies from being set, or require notification each time a request to set a cookie is made. See your browser's Help section for more details on these settings. You can disable cookies or delete existing cookies on your computer. Please note that if you disable cookies, some areas of the website may not function properly, such as logging in to your account.
6. Storage and retention of data
We will only retain your personal data for the purposes set out above, so retention periods will vary based on your interactions with us. For example, if you make a purchase on this site, we will keep a record of your purchase for the duration of the invoicing, tax and return guarantee. We also keep records of communications with you if necessary to protect us from legal claims (for example, if you have a complaint about a product). If we no longer need to keep your data, we will delete it. Please note that when you unsubscribe from our marketing communications, we record your email address to ensure that we do not send you future marketing emails.
7. Your rights
7.1 You have the following rights with respect to personal data :
• View your profile and receive information about its use
• Amend and/or complete your data
• Delete your data
•Restrict our use of your data
• Object to our use of your data
• You may withdraw our right to use your data if you have given consent through a legally based process, such as subscribing to our marketing emails.
If you want to exercise your rights, or if you have any questions about the data we hold about you or the use of data, you can always contact [email protected] . Please note that such personal data may be required to make purchases or participate in promotions on our website.
7.2 If you wish to delete your data, it will be deleted from our systems immediately unless we are obliged to continue to store it to comply with statutory retention periods. In this case, we will ensure that your data will not be used for other purposes. We may take reasonable steps to verify your identity before granting access or permitting the update and/or deletion of your personal data.
7.3 We follow an opt-in/out policy for subscribing and receiving marketing emails. If you wish to opt out of receiving emails from us, please click the unsubscribe link. Please note that from time to time we may contact you with service information (such as order and shipment confirmations, and information about your legal rights).
7.4 We will execute any request that complies with your rights in accordance with the law. Please note, however, that there are many limitations to these rights, and there may be circumstances in which we cannot comply with your request. We hope to be able to resolve any complaints you have, but you also have the right to contact your local supervisory authority for data protection.
8. Link to other websites
Our website contains links to websites operated by third-party providers. This Privacy Statement does not apply to personal data collected, processed and used by such third parties. Please note that we cannot be held responsible for the content of third-party websites or their compliance with data protection requirements. We therefore recommend that you refer to their data protection guidelines.
9. Modifications to this Privacy Policy
We may change our Privacy Policy at any time. We will post these changes so you can understand the information we collect, how we use it, and the circumstances under which we may disclose it. If we plan to use your data for new purposes, we will update our Privacy Policy and notify you of the changes before starting any new processing.
10. Contact method
If you have any questions about the privacy and security of your personal data, or would like to update or delete your data, please contact us.
DAY DAY CONTACT
Room 2052, Lee Garden Three, 1 Sunning Road, Causeway Bay, Hong Kong
Tel : (852) 9713-9354
Email : [email protected]